Engagement Manager

Experience and Attributes: 

• 5+ years experience leading large digital transformation engagements.
• Point of contact and leader for an assigned territory of accounts.
• Solid foundation in project management fundamentals.  EAC, budget, burn down, sprint planning, scope control, business acumen, stakeholder management, executive steering.
• Instinct to run toward ambiguity, not away from it.
• Ability to understand business processes, and translate business vision and goals into a consumable plan.
• Ability to own a room of stakeholders.
• Strong understanding of customer processes spanning marketing, sales, customer service/success, and operations.
• Ability to identify and develop opportunities for cross-sell and up-sell.
• Customer obsessed.
• Proficiency in CRM technology, Hubspot preferred.
• Analytical thinking of problems presented in a quantitative, qualitative, and/or conceptual manner.
• Ability to negotiate and manage perception.
• Proficiency in Professional Services Automation software, Kantata preferred.
• Knowledge of multiple industries, Financial Services preferred.
• Trusted. Advisor.
• Preferred Attributes:

• Proficiency in Mole Street’s Technologies – AirCall, Snowflake – and other systems.
• Experience working in Kantata
• Specialization in a particular industry – financial services, SaaS, and healthcare among others – and/or field.
• Experience handling the following between HubSpot and other systems: custom integrations, data migrations, implementation projects, and website design/development. 
• Knowledge of distinct technology ecosystems, channel revenue programs, and its nuances.
• History of assisting on pre-sales initiatives combined with high standards of project delivery.

Company Description:

Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform.

We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs.

Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “Great Things are Happening!”

The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows.

Mission:

Engagement Managers report to the Manager, Consulting. They are responsible for managing client relationships, ensuring the successful delivery of projects, and driving customer satisfaction and retention. This role involves overseeing project execution, 

collaborating with internal teams and spotting opportunities to expand client partnerships.

You will manage and maintain project plans and align teams (with clients and internally) to execute on the work. Your main objectives are to deliver, retain and expand client engagements through their experience with Mole Street, and ensure on time and budget delivery. You will cultivate knowledge across teams. Your client first mentality and focus on delivery ultimately will aid Mole Street to be the premier consulting firm for HubSpot’s platform, globally.

Key Pillars

Three main Pillars are critical to success for the Engagement Manager:

• Book of Business Management: Own a territory of accounts and run it with the same passion as a business owner.  Operate your business with revenue, margin, CSAT, growth and retention targets.  Leverage experience to spend your limited time wisely, pivot when needed.
• Account & Project Management: Delight clients with clarity, proactive, and consistent communication.  Strategically understand business models and outcomes desired, and think ahead for continued success by translating their goals into solutions. Oversee projects and resource plans to ensure the team achieves utilization targets, while executing on budget and on time.
• People Management:  Be a career advisor to Project Managers and Consultants.  Manage upward to your executive team.  Build credibility as a coach because you’ve done the job.

• Weekly account meeting attendance 
• Weekly Consulting Department meeting attendance
• Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed
• Work on special projects including Mole Street marketing and other ops related admin projects as assigned

Our Employee Benefits Program Includes:

• Generous compensation package with performance incentives
• Full Health and Dental Insurance Coverage
• 401k
• Paid maternity and paternity leave
• Flexible PTO policy
• The flexibility of working remotely